Shipping policy
Shipping Policy
Free Shipping Australia Wide We offer free standard shipping on all orders within Australia. No minimum spend required.
Processing & Dispatch Orders are processed and dispatched within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Times
- Australia: 7–12 business days after dispatch
- New Zealand: 10–20 business days after dispatch
- United States & Canada: 10–20 business days after dispatch
- United Kingdom: 10–20 business days after dispatch
- Rest of World: 15–30 business days after dispatch
Delivery times are estimates only and may be affected by weather, public holidays, customs delays, or other factors outside our control.
Where will my order be shipped from?
Some products are dispatched directly by our international supply partners, including partners located in China.
Order Tracking Most orders but not all will include tracking. Once your order has been dispatched, you'll receive a tracking number via email so you can follow your delivery.
International Shipping We ship to selected countries worldwide. International customers are responsible for any customs duties, taxes or import fees that may apply upon delivery.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at support@beachhavensupply.com and we'll investigate promptly.
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@beachhavensupply.com. Once your return is accepted, we'll provide instructions on how and where to send your package.
Please note that return shipping costs are the responsibility of the customer. Items sent back without first requesting a return will not be accepted.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Certain types of items cannot be returned, including perishable goods, custom or personalised items, and personal care goods.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period: If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Refunds: We will notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at support@beachhavensupply.com.